We gladly accept returns within 14 days. If you wish to return your item(s), please follow the guidelines below. If you choose to return your order, please reuse our reusable packaging.
How to return purchased items
GET IN CONTACT
We want to enable paperless returns. Therefore, please first send a message to firstname.lastname@example.org with your name and order number stating what you want to return.
We will respond to your message within 24 hours on weekdays.
RETURN YOUR ORDER
After our exchange, please return your package to:
GET A REFUND
Once we have received and accepted the returned item(s), you will receive a refund.
Depending on the payment method and issuer, it may take a couple of hours up to a few days until the refund is credited to your account.
Purchased items can be returned within 14 days after receiving the parcel and must be returned unused.
The responsibility for the item(s is yours until the item(s) has(have) been delivered on the listed return address. For your own safety, please keep your postage receipt with the tracking number until you have received your refund.
At the moment, we do not offer exchanges. If you need a different size or color, please place a new order for the right one.
All orders are sent in sustainable and reusable shipping bags made from recycled materials. If you choose to return your order, please reuse the original packaging.
Returns are at your own expense.